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Netiks 360CRM
A game-changing solution built on the renowned Microsoft Dynamics 365.
Witness a remarkable 30% increase in sales.
Netiks 360Bank
Elevate Your Banking Experience.
Unlock the Power of Unified Customer Insights.
Neo Bank Solutions
Delivering the Future of Banking, Today.
Built on latest technologies and designed to integrate seamlessly with your core systems.
Microsoft Gold Partners
Proud Microsoft Partners in Lebanon, the UAE & KSA
Driving Digital Transformation with Microsoft Dynamics 365 Solutions
At Netiks, our strategic partnership with Microsoft enhances our ability to deliver cutting-edge solutions tailored to your business needs. As Microsoft Partners in Lebanon, the UAE and KSA, we leverage Microsoft Dynamics 365, a platform renowned for its excellence, to offer CRM solutions that drive digital transformation and elevate customer experiences.
With years of expertise in CRM and digital transformation, we are proud to be a Microsoft D365 partner, delivering customized solutions that empower businesses to optimize customer engagement and operational efficiency. Our solutions help organizations across various industries streamline their workflows, automate processes, and gain deeper customer insights.
Our leading product, Netiks 360CRM, built on Microsoft Dynamics 365, has enabled clients to achieve remarkable results, including a 30% increase in sales and a 20% reduction in issue resolution time. As a Microsoft CRM partner, we ensure that our solution seamlessly integrates with omnichannel banking software, providing a personalized and consistent customer experience across all digital platforms.
Through our expertise as a Microsoft D365 CE partner, we help businesses harness AI-driven analytics, improve sales and service automation, and strengthen customer relationships. By combining Microsoft’s advanced technologies with our industry knowledge, we empower organizations to drive innovation, boost efficiency, and foster secure digital interactions.
Netiks OmniChannel
Offer your customers a Personalized, Innovative & Secure Digital Banking Experience
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FAQ
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Which Netiks solution is right for our organization?
Netiks offers several complementary solutions:
- Netiks 360CRM for organizations that want to centralize customer data, automate sales and service processes, manage customer journeys, and gain a complete view of each customer.
- Netiks 360Bank for banks and financial institutions that need banking-specific CRM capabilities such as KYC, account opening, customer 360° views, sales recommendations, compliance notifications, case management, and SLA monitoring.
- Netiks OmniChannel for banks that want to provide a consistent customer experience across mobile banking, online banking, branches, call centers, ATMs, and other touchpoints.
- Neo Bank Solutions for digital onboarding, eKYC, self-service account opening, and branchless banking experiences.
- Microsoft Dynamics 365 ERP Solutions for organizations seeking to streamline finance, operations, supply chains, sales, and business management.
Can Netiks integrate with our existing core banking and business systems?
Yes. Netiks solutions are designed to integrate with core banking systems, ERP platforms, document-management systems, contact-center technology, Microsoft 365, Power BI, Azure services, third-party applications, databases, APIs, and other existing platforms.
Netiks can also provide CRM access to external transactional data without necessarily duplicating all that data inside the CRM, helping organizations preserve their existing technology investments while creating a unified customer view.
Do we need to replace our current systems to work with Netiks?
Not necessarily. Netiks solutions can connect with existing core systems and data sources rather than requiring organizations to replace their entire technology infrastructure.
Depending on the project, Netiks can unify information from different systems, expose relevant data within Microsoft Dynamics 365, automate workflows between platforms, and introduce new digital channels while retaining existing back-end systems.
Can Netiks solutions be deployed in the cloud or on-premises?
Depending on the organization’s operational, regulatory, and security requirements, Netiks solutions can support:
- Cloud deployment for scalability and access to Microsoft cloud capabilities.
- On-premises deployment when systems and data must remain within the organization’s infrastructure.
- Hybrid deployment when critical data must remain on-premises while selected cloud services are used for scalability, collaboration, or AI capabilities.
How does Netiks address security, data access, and regulatory requirements?
Netiks solutions are built on Microsoft technologies and can include role-based access controls, audit trails, data-loss prevention capabilities, controlled user permissions, secure data management, and configurable compliance workflows.
For financial institutions, Netiks 360Bank also supports banking-related processes such as KYC, FATCA, CRS, AML-oriented workflows, document management, approvals, and regulatory monitoring. Specific controls and compliance requirements are configured according to each organization’s policies, infrastructure, and jurisdiction.
Do solutions support both digital channels & branch-based customer service?
Yes. Netiks solutions connect customer interactions across digital and traditional channels, including mobile applications, online banking, branches, call centers, email, chat, social channels, and ATMs.
Customer information and interaction history can be made available across these touchpoints, helping customers continue their journey without repeatedly providing the same information and helping employees respond with greater context.
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Let’s Talk About Your Next Digital Solution
Whether you’re looking to modernize customer experiences, streamline operations, implement CRM, enhance digital banking, or explore AI-powered solutions, our team is here to help you identify the right approach for your business.
