Our Products
Our Innovative, Scalable Technologies
Netiks 360CRM
A connected CRM solution built on Microsoft Dynamics 365 to unify customer data, automate processes, and strengthen customer relationships.
Discover MoreNetiks 360Bank
A banking-focused CRM solution that brings customer insights, sales, service, recommendations, and relationship management into one connected platform.
Discover MoreNetiks OmniChannel
Connect mobile, web, branch, call center, ATM, and other touchpoints to deliver one continuous and consistent banking experience.
Discover MoreNeo Bank Solutions
Launch secure, branchless banking experiences with digital onboarding, identity verification, mobile banking, and connected customer engagement.
Discover MoreERP Solutions
Streamline finance, operations, and business management with Microsoft Dynamics 365 Finance & Operations and Business Central.
Discover More
Microsoft Solutions Partner
Microsoft Technology. Netiks Expertise. Built for Business Impact.
As a Microsoft Partner serving organizations across Lebanon, the UAE and KSA, Netiks combines Microsoft Dynamics 365 with deep expertise in CRM, automation, AI and industry-specific digital solutions.
Our flagship Netiks 360CRM, built on Microsoft Dynamics 365, brings customer data, sales, service and business processes into one connected platform, helping organizations strengthen customer relationships, automate workflows and make better-informed decisions.
With expertise in Dynamics 365 Customer Engagement, system integration, AI-powered capabilities and business process automation, we tailor Microsoft solutions around each organization’s needs, processes and existing technology environment.
Helping organizations turn Microsoft technology into more connected, intelligent, and effective customer experiences.
Netiks OmniChannel
Offer your customers a Personalized, Innovative & Secure Digital Banking Experience
Industries We Serve
Solutions Built for Your Industry
From banking and insurance to government and enterprise environments, Netiks adapts CRM solutions around industry-specific requirements through platforms such as Netiks 360Bank and Netiks 360Insurance.
Our Blog
Read Our Latest News & Insights
Our Technology Partners
FAQ
Your Questions, Answered
Get Started.
Call Us Today
+971 55 111 2187
Which Netiks solution is right for our organization?
Netiks offers several complementary solutions:
- Netiks 360CRM for organizations that want to centralize customer data, automate sales and service processes, manage customer journeys, and gain a complete view of each customer.
- Netiks 360Bank for banks and financial institutions that need banking-specific CRM capabilities such as KYC, account opening, customer 360° views, sales recommendations, compliance notifications, case management, and SLA monitoring.
- Netiks 360Insurance for insurance companies that want to centralize customer and policyholder information, manage sales and service interactions, automate insurance-related workflows, and gain a more complete view of customer relationships.
- Netiks OmniChannel for banks that want to provide a consistent customer experience across mobile banking, online banking, branches, call centers, ATMs, and other touchpoints.
- Neo Bank Solutions for digital onboarding, eKYC, self-service account opening, and branchless banking experiences.
- Microsoft Dynamics 365 ERP Solutions for organizations seeking to streamline finance, operations, supply chains, sales, and business management.
Can Netiks integrate with our existing core banking and business systems?
Yes. Netiks solutions are designed to integrate with core banking systems, ERP platforms, document-management systems, contact-center technology, Microsoft 365, Power BI, Azure services, third-party applications, databases, APIs, and other existing platforms.
Netiks can also provide CRM access to external transactional data without necessarily duplicating all that data inside the CRM, helping organizations preserve their existing technology investments while creating a unified customer view.
Do we need to replace our current systems to work with Netiks?
Not necessarily. Netiks solutions can connect with existing core systems and data sources rather than requiring organizations to replace their entire technology infrastructure.
Depending on the project, Netiks can unify information from different systems, expose relevant data within Microsoft Dynamics 365, automate workflows between platforms, and introduce new digital channels while retaining existing back-end systems.
Can Netiks solutions be deployed in the cloud or on-premises?
Depending on the organization’s operational, regulatory, and security requirements, Netiks solutions can support:
- Cloud deployment for scalability and access to Microsoft cloud capabilities.
- On-premises deployment when systems and data must remain within the organization’s infrastructure.
- Hybrid deployment when critical data must remain on-premises while selected cloud services are used for scalability, collaboration, or AI capabilities.
How does Netiks address security, data access, and regulatory requirements?
Netiks solutions are built on Microsoft technologies and can include role-based access controls, audit trails, data-loss prevention capabilities, controlled user permissions, secure data management, and configurable compliance workflows.
For financial institutions, Netiks 360Bank also supports banking-related processes such as KYC, FATCA, CRS, AML-oriented workflows, document management, approvals, and regulatory monitoring. Specific controls and compliance requirements are configured according to each organization’s policies, infrastructure, and jurisdiction.
Do solutions support both digital channels & branch-based customer service?
Yes. Netiks solutions connect customer interactions across digital and traditional channels, including mobile applications, online banking, branches, call centers, email, chat, social channels, and ATMs.
Customer information and interaction history can be made available across these touchpoints, helping customers continue their journey without repeatedly providing the same information and helping employees respond with greater context.
Get in touch
Let’s Talk About Your Next Digital Solution
Whether you’re looking to modernize customer experiences, streamline operations, implement CRM, enhance digital banking, or explore AI-powered solutions, our team is here to help you identify the right approach for your business.
